Common Questions
Find answers to some of the most frequently asked questions about ACE’s services and support.
Who can access ACE's services?
ACE provides support to young people aged 10-25 within the Lancaster District who need help with their emotional health and wellbeing.
Do I need a referral to access ACE's services?
No, you do not need a referral to access our services. You can reach out to us directly for support.
What types of issues does ACE help with?
We support young people dealing with anxiety, stress, bullying, emotional difficulties, domestic situations, family issues, friendship and relationship problems, low mood, and low self-esteem or confidence.
Can ACE support parents and families?
Yes, with the young person’s consent, we also work with parents, carers, and families to improve emotional health.
How long does it take to get support?
We aim to provide timely support. If you are waiting for specialist mental health intervention, we can offer current support in the meantime.
Is there a cost for ACE's services?
No, our services are free of charge for young people and their families.
Frequently Asked Questions
Find answers to common questions about our services and how we can help you.
What services does ACE provide?
ACE offers support for young people dealing with emotional and mental health issues, including anxiety, stress, and low self-esteem.
How can I access ACE's services?
You can access our services by contacting us directly or through a referral from a healthcare professional.
Is there a cost for ACE's services?
No, all our services are provided free of charge to young people in need.
Can parents or carers get involved?
Yes, with the young person’s consent, we also work with parents, carers, and families to improve emotional health.